Dear Berlin! Welcome to Mike’s FREE Recruitment Agency! (One time only) I have a new tech talent for you, so feel free to circulate this. She's recommended. I have an experienced US-based person for you ** looking to move to Berlin**. Customer Relations Specialist with ~6 years of experience. Languages: English, Spanish Has used: Zendesk, Excel, Salesforce, Hootsuite, Adobe CS, HTML/ CSS, Google Adwords, Final Cut Pro, Mailchimp & Drip Previous work Experience: Director of Community in a startup which was recently acquired SKILLS: Customer relations, events, support documentation, implementation & onboarding, email content marketing, copywriting & blogging • Started role in marketing and content creation before being promoted to customer success and support lead. • Defined Customer Success & Support infrastructure: map ticketing system, onboarding and support documentation materials & videos. • Oversaw all clients—small start-ups through Fortune 10 enterprises; manage billing & account renewals, monitored user adoption, execute client education, identify and track key metrics & data to proactively respond to and anticipate customer needs, and conducted regular consultations to ensure that customer goals and KPI's were understood and met with the appropriate strategies. Outside of work: Enjoys cycling, yoga, civic tech, storytelling, filmmaking, ink drawing. There’s more. For more info email mike@techcrunch.com or message me for contact details and the CV. Shared via Mike Butcher of TechCrunch