My review in English How to Communicate When Something Goes Wrong (Part 1) 📝 TEDx Video Description — Part 1 🎤 Video: How to Communicate When Something Goes Wrong Speaker: Ann Latham Part: 1 In the first part of her talk, Ann Latham introduces the Disconnect Principle, explaining why traditional feedback methods often fail. She shares the story of a manager named Max whose negative thoughts affected a difficult conversation with his employee. Ann explains that instead of blaming people, we should focus on understanding what went wrong. She introduces the phrase "I think we have a disconnect" as a better way to begin difficult conversations. She also explains how asking questions about the current situation and next steps can turn disagreements into teamwork. ⭐ Key Points 1. Focus on solving problems instead of fixing people. 2. Avoid negative assumptions and quick judgments. 3. Use "I think we have a disconnect" to start conversations. 4. Ask what happened and what needs to happen next. 👤 Speaker Biography: Ann Latham is a management consultant, author, and founder of Uncommon Clarity. She helps organisations improve communication, clarity, and problem-solving. 🔗 Speaker Profiles: 📘 Facebook: https://www.facebook.com/uncommon.clarity 📸 Instagram: https://www.instagram.com/uncommonclarityinc 💼 LinkedIn: https://www.linkedin.com/in/annlathamuncommonclarity 🐦 X (Twitter): https://x.com/AnnLatham 📹 Video Link: https://www.youtube.com/watch?v=h40dfxFotA4